Electronics giant Samsung is facing a class action lawsuit from customers who say some of the company’s refrigerators don’t keep food cold enough.
Lawyers representing Matthew Jordan and Lisa Saghy filed the lawsuit last Friday in New Jersey, where the South Korean company’s US operations are located. The lawsuit accuses Samsung of unjust enrichment, false advertising and consumer fraud.
At issue is a line of refrigerators that Samsung sells to American customers, which have double French doors and a bottom freezer, cost between $1,000 and $3,000 each and come with a one-year warranty, lawyers said in court documents.
“They operate above the temperature at which food can be safely stored,” the lawsuit alleges. “This defect is fatal to the operation of refrigerators, which serve one purpose: to keep food and other consumable goods at a safe temperature.”
Samsung did not respond to a request for comment on Wednesday.
Jordan, a Southern California man who purchased a Samsung refrigerator for $1,300 in June 2020, noticed months after purchase that the temperature inside the refrigerator was uneven. He then used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and 29 degrees near the bottom, according to court documents.
Saghy, from southern Pennsylvania, bought her Samsung refrigerator in 2017 for about $2,250, according to court documents. He later noticed that the refrigerator was not maintaining a cold temperature, according to the lawsuit. Saghy asked a Samsung technician to fix it, but the technician allegedly told Saghy that the device had a defect and could not be repaired, according to the lawsuit.
Lawyers for Jordan and Saghy said problems with Samsung refrigerators have been known about for years. They noted that customers submitted more than 600 complaints to the Consumer Product Safety Commission about Samsung refrigerators between January 2019 and December 2021.
The temperature-related lawsuit is separate from the hundreds of complaints consumers have voiced online about the ice maker in other Samsung refrigerator models. Frustrated consumers created a Facebook group, Samsung Refrigerator Recall USA Now, where they posted videos of their malfunctioning appliance. The group’s moderator, Tom O’Shea of Ohio, told CBS affiliate WTKR that he is trying to help people get refunds on their purchases.
“People have been eating food, getting sick, and then they realize it was the refrigerator,” O’Shea told the station. “After they got rid of the fridge, her stomach problems went away.”